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Privacy FAQs

About our products:

  • What is an e-cigarette?

    An e-cigarette is a substitute of a traditional e-cigarette. It is a device which is filled with an e-juice (a special liquid that is a mixture of glycol, glycerine, water, nicotine and flavourings). It works by heating a liquid to generate an aerosol, commonly called a "vapor", that the user inhales. Using an e-cigarette simulates the feeling of smoking and is commonly referred to as vaping.

  • What is the advantage of e-cigarette over a traditional cigarette?

    Cigarette smoke contains over 4000 chemical substances, including carcinogenic ones, such as nicotine, tar, carbon monoxide, ammonia, hydrocyanic, formaldehyde, arsenic or DDT. Unlike in traditional cigarettes, the process of burning does not occur in e-cigarettes, so there is no fire, no ash, no smoky smell, neither any harmful chemicals associated with smoking tobacco cigarettes. Not only are regular cigarettes dangerous for a smoker, but also for the environment, as passive smoking is said to have even more detrimental effects. There is no such a problem with e-cigarettes. Research shows that e-cigarettes do not affect bystanders or the environment and people in our sourrounding. E-cigarettes contain very little nicotine. Nicotine is not as harmful as it was believed, (confirmed by WHO).

  • What is an atomizer?

    Atomizer is a device used for vaping. There are either single-use or multiple-use devices. Some parts of multiple-use devices are exchangeable and allow to get much more of vaping. Atomizers are supplied with battery. The devices heat e-juice. The e-juice becomes a vapor when heated.

  • What is a coil?

    A coil is an atomizer’s head. It looks like a wire wrapped with a cotton. The cotton is soaked with e-juice and when the wire is hot enough, the liquid turns into vapor. Coils differ one from another in terms of electrical resistance. The lower electrical resistance, the more heat the device generates, so that there is more vapor and the flavour is more intensive.

  • When should the coil be exchanged?

    The time after which the coil should be replaced by a new one depends on three main factors. The first factor is usage frequency, power and type of e-juice. Besides, if the atomizer gets warmed up and the e-juice flavour changes, it means that the coil should be replaced.

  • What is an e-liquid?

    An e-liquid, an e-juice, a vape liquid or a coil sauce are the names for the liquid to e-cigarettes. A coil heats the liquid to change it into vapor. E-juice is a mixture of propylene glycol, vegetative glycerol, flavourings and nicotine. Propylene glycol and vegetative glycerine are food industry ingredients, used to sweet or to preservative food. The proportions of glycol and glycerine differ one from another depending on the flavour or brand. In fact everyone can find their favourite e-liquid flavour as there are a lot of flavours available. When choosing an e-liquid it is also possible to choose how much vapor is the e-cigarette supposed to produce, flavour intensity or nicotine concentration.

  • How to choose e-liquid depending on nicotine concentration?

    Every cigarette contains 1,2 mg of nicotine, so a package contains 24 mg of nicotine.

    Light cigarettes contain 0,7 mg of nicotine each- 14 mg of nicotine contains every package.

    An ultra light cigarette contain 0,5 mg of nicotine- 10 mg of nicotine in a package.

    If you try to quit on smoking with e-cigarettes, it is recommended to use higher nicotine concentration on the beginning. Then, we can try to use lower and lower nicotine concetration.

  • How to store an e-juice?

    An e-juice should be stored in dark, tightly sealed bottles. The liquid should not be stored in a fridge or a freezer.

  • Does an e-cigarette taste same as a regular one?

    The taste of an e-cigarette depends on the e-juice flavour. There is a vast range of flavoured e-juices, so that it is possible to buy e-juices of the flavour of tobacco, fruits, mint and much more.

  • Does an e-cigarette satisfy a nicotine craving?

    It depends on how strong e-liquid is. Long term smokers can feel the lack of substances that occur in regular smoking.

About orders, payment, shipment:

  • What payment methods do you accept?

    We accept payments via PayPal and card payments for those, who do not use PayPal.

  • What are my delivery options?

    The parcels are delivered with DPD.

  • What is the estimated time of delivery?

    From Monday to Friday all orders are ready to be sent within 24 hours of receipt of payment. and then shipped. The delivery time is up to 4 working days, nevertheless in case of orders with a lot of products, the delivery time may be longer.

  • To which countries does Flavourtec ship orders?

    We ship orders only to the UK, Ireland, France, Denmark, Sweden, Czech Republic and Slovakia.

  • What is the return policy?

    We issue refunds for Flavourtec products within 14 days of the original purchase of the product, providing the item is still in original and unused condition. If you have paid a delivery charge, this will be refunded too, unless you’re only returning part of the order. If this is the case, you will still need to pay the full delivery charge. We recommend contacting us for assistance if you experience any issues receiving or using our products.

    To return your product, address it to:
    Rapid Fulfillment Services Ltd Unit 40, Tanners Drive
    Milton Keynes MK14 5BW

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We do not cover any postage or courier for returns. You have the right to cancel your order at any time, up to 14 working days after the day you receive it. But, you must tell us straight away if you wish to do this. Please email us providing the following information:

    • Order number,
    • Name,
    • Address,
    • Reason for return, like: faulty, change of mind, etc. (optional).
  • I have forgotten my password. How do I reset my password?

    To reset the password go to 'Log in to your Account' page, click ‘Forgot Your Password?’ and enter your e-mail address that you have used to log in to Flavourtec StoreYou will receive your password reset e-mail within few minutes. Go to your inbox, enter a new password and log in to Flavourtec Store.

    If your password reset e-mail cannot arrive properly, please contact us here: info@flavourtecstore.com

  • Can I change my personal details on my account?

    Details like e-mail address, name, surname, address and phone number can be changed.

  • How do I delete my account?

    To delete your account go to My Privacy Center and anonymize the account, however once you anonymize the account, your order history will be no longer accessible. Before anonymizing the account it is recommended to save your order history. To save your order history, go to My Privacy Center.