Thank you for shopping at Flavourtecstore.com.
Please read this policy carefully. This is the Return and Refund Policy of Flavourtecstore.com.
If you wish to cancel your order prior to shipping, you have a half hour window after you have placed your order in which to do this. As we want to get your order to you as fast as possible we employ a very quick pick, pack and despatch method so we may not be able to cancel your order if you notify us of cancellation after 2pm.
1. We issue refunds for Flavourtec products within 14 days of the original purchase of the product, providing the item is still in original and unused condition. If you have paid a delivery charge, this will be refunded too, unless you’re only returning part of the order. If this is the case, you will still need to pay the full delivery charge. We recommend contacting us for assistance if you experience any issues receiving or using our products.
To return your product, address it to:
Rapid Fulfillment Services Ltd Unit 40, Tanners Drive
Milton Keynes MK14 5BW
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We do not cover any postage or courier for returns. You have the right to cancel your order at any time, up to 14 working days after the day you receive it. But, you must tell us straight away if you wish to do this. Please email us providing the following information: - Order number, - Name, - Address, - Reason for return, like: faulty, change of mind, etc. (optional).
Several types of goods are exempt from being returned due to hygeine and health & safety reasons, like:
- opened e-liquids, drip tips (mouthpieces), opened coils,
- atomisers or vaping kits which have been filled with liquid or used,
- any item not in its original condition, that is damaged or missing parts for reasons not due to our error,
- any item that is returned more than 30 days after delivery.
Once your return is received and inspected and assuming everything is in order, we will refund the product value and delivery charge, back to the payment method originally used. Please allow a few days for the funds to be received back into your account.
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